Carson's Furniture Gallery in Vernon Hills, IL Open now

Reviews about Carson's Furniture Gallery

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  May 04, 2019, by Jeanette Higham
  Went to the store on Sunday and spent almost 2 hours picking out the perfect Broyhill sectional. Actually picked out the material for both the sectional and the pillows and told the sales woman that we wanted to purchase the sectional. She was great. She spent every second with us, talked us through what might work in our room, etc. We really liked working with her and we were ready to buy the sectional. She told us she "wouldn't sell it to us until we took the swatches home and made sure we absolutely wanted it". After searching for months, we knew we wanted this couch and were ready to purchase it that day and when I told her that, she again refused to sell it to us. I really did not want to have to come back again another day during the week to go through the buying process but she flat out told us she would not sell us the couch so we took the swatches home. I absolutely appreciate not be given the hard selling tactic but we were ready to buy and she refused to sell it to us. On Tuesday, I found a very similar couch at Macy's Furniture Gallery in Schaumburg for $1200 less and bought that. No pressure from the sales person but when I told her I was ready to buy, she was ready to sell it. Carson's needs to do a better job to training their employees that when a customer is ready to buy something, don't refuse their business because chances are, they will lose the sale.